Professional Profile

10 years in management, leadership, training, database queries, MS Office, market reports, operations manager, recruiting, hiring, scheduling software, hiring, human resources, office manager

• process improvement

• operations management

• project management

• quantitative analysis

• data analysis

• information systems

• leadership development

• team-building 

Professional Accomplishments

The Nielsen Company, Columbus, OH

Field Operations Manager Columbus, OH 2009 – 2011

·         Data management and collaboration support for project teams, developers, software and

          hardware engineers, membership staff and field technical representatives.

·         Custom reports generated from MUD database using Access Queries and Excel formula data

          sheets analyzed and recommended actions for performance improvement and market reports

          generated to meet internal and external client’s needs.

·         Demonstrated leadership and development of high performance teams while improving

          teamwork and innovation for best practices to improve efficiency

·         Hired, interviewed, supervised, audited, directed and lead process improvement initiatives

          to reduced waste resulted KPI improvements.

Sample Manager, Cincinnati, OH 2008 – 2009

·         Data collection and analysis, market reports to clients and internal field technical and

          membership staff

·         Develop change management and special project support, i.e. time-frame, action plans and

          owner of processes, projected and actual results reporting

·         Quantitative and qualitative analysis, special project support, implementation, tracking and

          auditing and quality assurance reporting and worked cross functional with other departments

          for action plan, follow up, and improvement tracking

Market Coordinator Manager Detroit, MI, 2000 – 2008

·         Lead excellent customer service call center staff through workforce management techniques

          and serviced thousands of customers in the Ohio and Michigan Region.

·         Managed service aspects of billing/payment, resolved complaints and improved customer retention by 20%.

·         Developed teams for new projects completed 30 days before deadline.

Primerica Financial Services, Detroit, MI

Financial Services District Leader   2005 – 2007

·         Financial needs services counseling with clients and Mortgages sold and processed.

·         Michigan Mortgage License

·         Michigan Life Insurance (Resident Producer License)

·         Securities series 6 License.

·         Build team of sales and service professionals lead team to several Team of the month awards. 

United States Army Reserves

Field Communication Specialist, Fort Gordon, GA

·         Admin, Human Resources and Communication Specialist

·         Signal Corps Combat Signaler; Installed data communications wire, equipment, field telephone

          equipment and radio sets. Inventory control, management and disposal of sensitive equipment.

Professional Certificates/Training

Professional in Human Resources (PHR pending)

Professional in Human Resources (PHR pending)

6/1/2011

The Power of Business Process Improvement (BPI) 

The Nielsen Company

4/20/2010

Managing People and Performance workshop

The Nielsen Company

12/1/2009

Six Sigma Green Belt - Information Technology

Villanova University

6/1/2008

Employee staffing and Development

Baker College for Graduate Studies

4/1/2009

Education

Masters of Business Administration,

Leadership Studies  

Bachelor of Applied Science, EET

Baker College for Graduate Studies,

Flint, MI

Siena Heights University,

Adrian, MI

Graduated 2009,

GPA 3.9

Graduated 2003,

GPA 3.7

Software

·         SPSS 11.0 Data analysis training completed - research and statistics for managers

·         Microsoft Sharepoint website owner certification class completed

·         Proficient use of computer applications, data analysis, MS office suite, Excel, Access, and

          quick learner on other software applications